Epic Analyst - Ambulatory
Company: CHRISTUS Health
Location: Irving
Posted on: October 29, 2024
Job Description:
Job DescriptionDescriptionSummary:The Clinical Informatics
Systems Analyst II is primarily responsible for assisting in the
operation and administration of clinical information systems,
collaborating with clinical and technical associates to enhance
workflow methodology and tools. Support responsibilities include
application support of medium to high complexity for acute and
non-acute care clinical applications for a large, multi-regional
healthcare system; provides incident, change and problem management
support following the outlined ITIL processes. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to support assigned clinical application(s). This
position requires the ability to work with minimal supervision.
This position is exempt.Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies:
Leader of Self, Leader of Others, or Leader of Leaders.
- Collaborate with Clinical Informatics colleagues across the
enterprise to drive strategic goals and vision for the department
and CHRISTUS Health.
- Collaborate with Clinical Informatics colleagues to focus on
standardized best practice workflow processes and clinical content
to ensure alignment across all ministries in order to create
efficiencies that improve patient safety.
- Collaborate with technical colleagues to help identify any
infrastructure related issues that have resulted in clinical
application issues.
- Develop, test, implement, support, and maintain assigned
clinical applications, solutions and business processes to meet
operational and technical requirements.
- Demonstrates strong communication and interpersonal skills when
interacting with other people, both individually and in
groups.
- Demonstrate sound understanding of clinical practice as it
pertains to the integration of clinical information systems and
impact on end users.
- Assist in reporting any identified clinical information systems
compliance issues/concerns and escalate utilizing proper chain of
command.
- Provide on-going end user clinical information systems support
with all upgrades, new releases and enhanced functionality.
- Assist with communication to clinical end user system changes,
new functionality, workflow process changes, and downtime
procedures as they relate to the electronic medical record.
- Foster relationships with ministry leadership and departments
such as Information Services, Quality, Case Management, Revenue
Cycle, and Finance to ensure effective communication, to meet
business and financial requirements.
- Prioritize, coordinate, and implement updates and requested
changes to clinical information systems.
- Provides effective customer service by being courteous, polite
and friendly at all times.
- May be required to work additional hours as needed during
critical problems.
- Responsible for other duties and special projects as
assigned.
- Perform in-depth analysis of workflows, data collection, report
details, and other technical issues associated with clinical
information systems.
- Troubleshoot and/or resolve application issues and escalate
more complex issues as appropriate.
- Proactively takes action without additional direction taking
tasks/projects to completion. Identifies and seizes new
opportunities. Displays can-do attitude in good and bad times.
Steps up to handle tough issues.
- Through knowledge and understanding of operations, can
proactively identify opportunities to enhance customer usability,
efficiency and/or experience. Represents user needs and
expectations in larger, more complex system updates and
enhancements.
- Maintains relationship with end user leadership
post-engagement. Proactively addresses end user conflicts. Provides
clear and organized status reporting on key project areas to be
used as external communications to stakeholders.
- Provides insight and recommendations on application/system
analysis in assigned area(s). Demonstrates a solid/working level of
subject matter expertise in providing support to projects,
customers, and other teams while proactively working to improve and
obtain new expertise in applications, including areas beyond
assigned module. Utilizes application training, application web
site and application resource materials regularly and effectively
and is able guide newer team members in utilizing these
resources.
- Associate periodically reviews and auto-corrects his/her
skills, habits, work ethic, and behaviors and manages his/her work
in an effective and agreeable way among peers.
- Strong technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members.
- Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction. Demonstrates a working
level understanding of information technology, including systems,
applications, operations, and support. Adheres to
standards/protocols.
- Maintains high standards for quality of work for self and
others. Provides oversight and feedback on team member design,
configuration and deliverables. Manages medium complexity
projects/requests. Collaborates with team members as needed.
Proactively evaluates all new release and functionality of
applications.
- Performs working level process and requirement analysis,
including process mapping though current flow charts, documents,
future needs/plans, requirement elicitation, stakeholder analysis,
and specification gathering to deliver cross team solutions.
Responsible for completing working level gap analysis, and
providing recommendations.
- Must have strong knowledge of clinical information systems,
clinical informatics, data management and administration.
- Must have advance knowledge of Microsoft Office products.
- Must have excellent verbal and written skills, strong
interpersonal skills, and the ability to work independently and as
a member of a team.Requirements:
- Bachelor's degree or 4 years of clinical/technical application
experience in lieu of degree, strongly preferred
- Preferred 3-5 years previous clinical information systems
experience or equivalent
- Valid Driver's License
- Epic certification/accreditation/self-proficiency preferred
(may be required to certify in relevant application within first 6
months of hire) Note: Once achieved, must be maintained.Work
Type:Full TimeEEO is the law - click below for more information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe
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or need assistance completing the application process, please
contact us at (844) 257-6925.
Keywords: CHRISTUS Health, McKinney , Epic Analyst - Ambulatory, Professions , Irving, Texas
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