IT Lead Field Technician Grand Prairie TX

Company: Pollo Regio
Location: Grand Prairie
Posted on: April 12, 2025

Job Description:

Pollo Regio is looking to build a relationship with a comprehensible hands-on field technician that can complete short distance cable runs, troubleshoot defective equipment, and install new equipment. This tech should be professional and able to work well with others. Duties will consist of installing, maintaining and repairing computers and networks. Techs must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately, will possess a great problem-solving ability to fix issues, and will ensure complete system functionality before closing each ticket. Tech will spend most of his time out of office and in the field.

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Job duties include but are not limited to:

Maintaining a clean and neat appearance for a professional environment
Install, assemble, and configure computers, monitors, printers, and other related hardware.
Troubleshoot problems with computer systems including hardware, software, e-mail, network and printer equipment problems. Make repairs and corrections where required.
Complete cable runs and terminate heads for network, audio, and video cables when necessary
Act as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate an exchange of information and advice; implements solutions or notifies upper management as required.
Administer all IT hardware - Computers, printers, drive-thru systems, switches, routers, and other general networking equipment.
Apply software patches / upgrades and respond to user requests as needed.

Requirements

Associate's Degree or IT certifications
Valid Driver's License
Basic understanding of switches, routers and TCP/IP networking
Familiarity with Windows 10 and Office 365 applications
Ability to think on your feet and troubleshoot tough problems, sometimes without assistance from others
Excellent verbal and written communication skills in a business environment
Excellent organizational skills and teamwork capabilities
Ability to learn quickly and adapt
Familiarity with a variety of the IT concepts, practices, and procedures related to technology operations
Maintains a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting
Excellent communication, time management and problem-solving skills
Ability to climb ladders
Ability to lift 50 lbs

Benefits

Medical, Dental, Vision and Life Insurance.
401(K) with a company match.
Opportunities for Career Development and Growth.
Vacation, Floating Holidays.
Thanksgiving and Christmas Day Holiday.
Employee food discount at stores.

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